If a Payment Fails

What Happens

If your payment fails during a renewal:

• You'll receive an email notification from us
• You enter a grace period where you keep full access while you fix the issue
• Stripe will automatically retry the payment

How to Fix It

1. Log in to your account
2. Go to Settings → Billing
3. Click Manage Subscription
4. Update your payment method in the Stripe billing portal
5. Once updated, the payment will be retried automatically

Common Reasons for Failure

• Expired card
• Insufficient funds
• Bank security block
• Card was replaced or canceled

What If I Don't Fix It?

If the payment isn't resolved during the grace period, your access will be suspended. You won't lose your account — you can reactivate anytime by updating your payment method.

For the full policy details, see our Terms and Conditions.

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Related articles:

• Refunds and billing questions
• How membership and billing work