Refunds and Billing Questions

Refund Policy

Our full refund policy is available on the Refund Policy page. It covers eligibility, timelines, and the request process.

Quick Summary

• We offer a money-back guarantee for initial purchases — see the Refund Policy for the current terms and timeframe
• Subscription renewals are generally not eligible for refunds
• All refund requests should be directed to support

Billing Questions

If you have a question about a charge or your billing:

1. Check Settings → Billing in your account for your current plan and payment history
2. If something looks wrong, contact support

Need Help?

For any billing concern, reach out to our support team through the contact page.

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Related articles:

• Cancelling your membership
• If a payment fails